Blocks

Blocks in the system allow you to take a room offline so it cannot be booked for a specific period of time. They are typically used for maintenance, repairs, or any situation where a room should not be available to guests. When creating a block, you can choose from several status options, and you must always provide a reason. These reasons can be reported on, giving managers clear visibility into why rooms are offline and who did it and helping them oversee property operations more effectively.

Blocking a Room

Navigate to Main Navigation Bar → Calendar

To block a room on your calendar, simply select a date or highlight multiple dates beside the room you wish to block and select Block from the Block or Reservation pop-up.

Select the reasons for the block from the following options:

Status

You can set the status to one of three options from the 'Status' drop-down:

Outstanding - the maintenance task has not started
In progress - the maintenance task has started
Completed - the maintenance task has ended

Changing the status is optional and does not effect anything beyond the block itself

Actions

You can then set the action:

Room Out Of Service: Used for maintenance issues.
Reduced from Stock: This is used to flag a longer-term block such as a refurb

Reduced from stock removes this room from your overall availability within your occupancy report

Reason

You can then manually type a reason which appears on the block

The block will then be visible in your calendar with the reason displayed:

You can hover over a block to view the details:

Editing and Deleting a Block

The status, action or reason for a block can be edited by clicking the block and selecting Edit. It can also be deleted by selecting Delete.

You cannot delete any historical blocks

Convert a Block to a Booking

A block can be converted to a booking by firstly clicking the block and selecting Convert to booking

If the room has multifunctionality, you will then need to select the Room Type

Select the number of people staying
Select the rate
Assign the reservation to a new or existing Guest. Selecting New Guest will take you to the availability page, selecting Existing Guest will ask you for the Guests email address.