Reward for Reservation

You can set up a reward to incentivise your guests to dine more regularly. When a loyalty account holder has their Loyalty Number added to the Reservation, after the Aztec bill has been paid, Tables will inform Loyalty to add a stamp to this reward. You decide how many stamps are required to be rewarded. You then choose to reward the guest how you wish, either with an Aztec promotion, points or currency.

About Rewards for Reservations

• Reward Name describes this promotion and must be unique within this program

• Status is read only at this stage and can be set once the Reward is saved successfully (see note at end of procedure)

• The Number of Tables Reservations required to trigger the reward must be entered here

• Valid From 00:00 (12am) On and Valid To 00:00 (12am) On show the only date range that the trigger item(s) can be applied. This can be left blank if there are no date restrictions. Click Add Schedule to choose a specific day, date or month or time period. You can add more than one entry by clicking Add Schedule and repeating this action. If not used, the trigger number of reservations has no date / time restrictions

• In the 'Reward given when above reached' group box:

  • Enter the Aztec Id of the reward item. This can be viewed in Aztec Product Modelling

  • Choose the Discount Price or Discount Percent that will be applied when the reward is triggered. If an item is to be given free, the price can be entered as 0 or the discount percentage as 100

  • Define the availability of the reward item. Click Add Schedule to choose a specific day, date or month or time period. You can add more than one entry by clicking Add Schedule and repeating this action. If not used, the reward item has no date / time restrictions

    OR

    The Points or Currency amount that are triggered as a reward (if a free or discounted item are not appropriate)

• The Reward Available For section allows you to set an expiry on this reward. For example, you can set the item for registration to be available to redeem for example up to 3 months from when it was added to the account. Note that this is separate to the Valid From / To Dates above in that even if the To Date has passed, the free item previously awarded for registering can still be redeemed for up to 3 months after it was added to the account. If used, Available For Interval Type can be set to Day, Week or Month and Available For Intervals requires the entry of a number to define the length of the expiry period

• The Available to Account Tiers section allows you to make this reward only available to specific account tiers. By selecting the Available To Account Tiers check box, you can select one or more tiers from the list of tiers displayed in the drop-down list. Click to highlight a single tier or Ctrl+Click to multi-select tiers. Leave this check box unselected for this reward to apply to all accounts, regardless of their tier. Account tiers are defined in Defining Account Tiers

• The Available at Sites section allows you to apply the reward to certain sites only. To apply to specific sites, click the Only Available at Specific Sites check box and then select the site(s) from the estate structure. To ensure the reward is applicable to all sites, leave the check box unchecked

• Within the Reporting section, select the include Balance in Extracts check-box if you want the balance of this reward to be included in the Balances extract. Only those rewards that are deemed 'free' will be exported. If the reward is defined as having a value of points to be exchanged, or to be available at a certain price / discount, then the balance will not be exported

• Balance Widget Display is described in Displaying Widget Balances