Loyalty Programs Rewards

Created 16 February 2026 • Updated 12 March 2026

Recurring Item

Recurring rewards, for example 'one free beer every month' can be defined.

Recurring Item Topics

About Recurring Items

  • Product Name and Aztec ID are the same as the Item For Points reward

  • Discount Price or Discount Percent are the same as the Item For Reduced Price reward described previously

  • The Points threshold. This is the minimum amount of points that must be held by the loyalty account before this reward becomes active

  • In the Recurring Quantity section, the Valid From 00:00 (12am) On and Valid To 00:00 (12am) On show the only date range that this Reward can be applied. This can be left blank if there are no date restrictions. Valid To 00:00 (12am) On is not inclusive. For example, if 02 Decemeber 2026 is entered, the Reward is only valid up until that date; it does not include the 2nd

  • The Quantity Available of the recurring item that is made available within the recurring interval set below

    If used, Recurring Interval Type sets the frequency and can be set to Day, Week or Month and Recurring Intervals requires the entry of a number to define the length of the time before the next occurrence. For example, 'Weeks; and `2’ for a fortnightly item or 'Month' and '1' for a monthly item

  • The Available to Account Tiers section allows you to make this reward only available to specific account tiers. By selecting the Available To Account Tiers check box, you can select one or more tiers from the list of tiers displayed in the drop down list. Click to highlight a single tier or Ctrl+Click to multi-select tiers. Leave this check-box unselected for this reward to apply to all accounts, regardless of their tier. Account tiers are defined in Defining Account Tiers

  • The Available at Sites section allows you to apply the reward to certain sites only. In the adjacent example, this reward is only available in the Coffee & Cake outlet. To apply to specific sites, click the Only Available at Specific Sites check-box and then select the site(s) from the estate structure. To ensure the reward is applicable to all sites, leave the check-box unchecked.

  • Within the Reporting section, select the include Balance in Extracts check box if you want the balance of this reward to be included in the Balances extract. Only those rewards that are deemed 'free' will be exported. If the reward is defined as having a value of points to be exchanged, or to be available at a certain price / discount, then the balance will not be exported

  • Balance Widget Display is described in Displaying Widget Balances

When a new Reward has been created or an existing Reward has been changed and saved, it is marked as 'Pending' on the system validated (the final step in the process). This is done by selecting the Reward (to open and then edit it) and changing the status to make it a Live Reward