Store Messages

Store Messages allows adhoc text messages to be sent directly to guests who have booked, or who are on the wait list, with a valid mobile number. You can use this feature for things like; additional confirmations, updates, or even pre-defined template notifications.

SMS is important because it provides a fast, reliable, and highly visible way to communicate with guests. It reduces no-shows by reminding customers of upcoming bookings, improves customer experience through timely updates, and helps venues manage bookings more efficiently.

To enable SMS configurations within your Tables system, you will need to reach out to your Account Representative. You will need to get your Sender ID validated. Our network provider applies a series of controls and restrictions aimed at protecting businesses and customers by reducing the likelihood of messaging scams and fraud.

Further information on automated SMS can be found under the Events SMS topic.

Both Company and Site Administrators can define the messages that can be sent to a mobile phone.

Navigate to Tables Admin → Store Messages

Setting up Store Messages

Follow these steps set up new store messages:

From the company administrator’s menu bar, select Stores
Select Store Messages and select the Messages tab page. The Messages screen is displayed
Select the Enable Store Messages check box
Click Save
Click New StoreMsg to create a new store message
Enter a message title.

You can enter up to 100 characters
Enter a message text

You can enter up to 40 characters
Enter a sponsor message text

You can enter up to 40 characters
Select the store to use this message from the drop down list
Click Submit to save the new message

Select Edit to change an existing message if required

Select Make Default to change the default message if required

Select Archive to make a message unavailable for selection at site, or Un-Archive to reactivate a message. This allows you to set up seasonal and promotional messages that can be re-used

Defining SMS Sender ID

Follow these steps to define the SMS Sender ID:

From the company administrator’s menu bar, select Stores
Select Store Messages and select the SMS Sender ID tab page

The Sender ID screen is displayed
Select the Use Store Name check box to set the title of all SMS messages sent by site to the store name

(The system uses the first 11 characters of the site name) or Select the Use this text check-box and enter the text you want to be used as the title for all sites. (You can enter up to 11 alphanumeric characters.)
Select the Allow Store Administrators to Edit SMS Sender ID check box to allow site administrators to edit the SMS Sender ID.

If you do not select this check box, all sites will be forced to use the Sender ID defined at brand level, whether that is the Store Name or the text defined in step 3.
Click Save

If you enter an SMS Sender ID that is not verified and configured by the Zonal teams, the SMS will not send. No error will display.

SMS Sender ID

In order for a Sender ID to be valid, our network provider applies a series of controls and restrictions aimed at protecting businesses and customers by reducing the likelihood of messaging scams and fraud.

In order for a Sender ID to be configured for your Estate, you will be required as part of the set up to provider two documents:

A signed letter of authority
A business registration certificate OR business utility bill in the last 3 months

To find out more about this, contact your Zonal Account Representative who will be able to supply templates and better help set expectations and time-frames.