Defining Alerts
Site administrators can define a series of alert messages to be sent out to staff (servers and managers) following certain events. This allows you to send a warning alert to staff and/ or management if a customer’s order status hasn’t changed for a defined period of time.
Alerts can be set up for all order states if required by your business model.
Alerts can also be sent out to iServe as notifications.
Where alerts are defined for multiple course combinations, for example Desserts/ Coffee, when the highest priority item from the course combination is rung up, Tables will automatically switch to this status.
Alerts Topics
Setting up Alerts
To set up alerts, follow the below steps:
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Select the Enable check box alongside the alert you want to add
The first Enable check box controls the sending of messages to iServe devices (servers)
The second Enable check box controls the sending of messages to the Tables host app (managers)
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Enter the message you want to be sent to servers in the first Message box
You can resize the message box so you can see the entire message by dragging the bottom right corner to the required size -
Enter the length of time after the selected event occurs for the message to be sent to the server
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Enter the message you want to be sent to managers in the second Message box (if required)
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Enter the length of time after the selected event occurs for the message to be sent to the manager
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Click Submit when complete