Privacy and consent refer to how personal information is collected, used, and shared, and ensuring individuals have control over how their data is handled.
The functionality can be enabled by using toggle switches, and a character count for the text boxes.
Privacy & Consent Topics
Configuring Privacy & Consent
The consent types are: Email, Phone, SMS, Postal, Push Notification, Profiling, Consent Statement, (each with a toggle and optional display text) and Privacy Statement (with an additional configurable URL box).
When enabling any of these consent fields, they instantly become available on your booking journey.
Follow these steps to enable Privacy & Consent Fields:
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Choose from either applying changes to your full Estate (ALL) or by selecting a Company name from the drop down
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Using the toggles, enable the relevant fields you want to show on the booking journey
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Once enabled, define the display text you want displayed beside the tick box your booker will see
Only on the Privacy Statement is an additional value required - that being the URL location of your privacy statement
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Click Save Changes
Zonal recommends that any changes made to these fields be checked once saved on your website. This will confirm the changes you have made have taken the desired effect
Configuring Terms & Conditions
This feature allows Admin users to insert a link for customer terms and conditions statement at Estate or Company level.
We realise that our generic terms and conditions statement might not be perfectly suited to a vast variety of businesses we serve. As such, we introduced an ability for Events Estate Admins to add a custom link that will replace the default terms and conditions in the Booking Widget and External API.
You can view the Zonal default terms and conditions on the landing page. By selecting a company from the available drop down - beside this a URL will display
Follow these steps to your set up Terms & Conditions:
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At either state level or company level, paste a HTTPS URL into the available field.
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Click Save Changes
Field Settings & Information
All data is captured within reporting. This data can be obtained through the request to your Account Representative for a data export. This information is also available within the daily delta feeds. If your business uses a CRM platform, we suggest you enable SFTP data feeds to run daily.
| Consent Type | Description |
|---|---|
|
|
Permission to send emails, including newsletters, service updates, or promotional content |
|
Phone |
Consent to be contacted by phone for customer service, feedback, or promotional calls |
|
SMS |
Permission to send text messages to a mobile device - commonly used for reminders, alerts, or marketing messages |
|
Postal |
Agreement to receive printed materials or correspondence via post (e.g. letters, brochures, offers) |
|
Push Notification |
Permission to send alerts or updates directly to a user’s device through an app or browser |
|
Profiling |
Consent for the organisation to use personal data to build a user profile - often for tailoring services, offers, or marketing messages based on behaviour or preferences |
|
Privacy Statement |
Confirmation that the user has been made aware of how their data will be collected, used, stored, and shared - typically linked to a privacy policy |
|
Consent Statement |
Confirmation that the user agrees to the terms under which their data will be used, including how consent can be withdrawn or changed |