Disputes Report
The disputes report provides information on disputed transactions processed through ZonalPay, along with their current status, making it easier to track this financial activity.
Dispute Report Topics
General Information
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By default this report will display the last 30 days for all bank accounts
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For more information on each field / column click here
Applying Filters
Follow these steps to apply filters to the disputes report:
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Select the required filters, Bank Account| Date Range | Resolution Status
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Click Apply Filters
The data for the selected criteria will be displayed
Exporting the Report
Follow these steps to export the report:
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Apply the relevant filters as required
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Click Export
The exported CSV will be added to your downloads folder
Field Settings & Information
Report Field / Column Information
The dispute report contains a number of columns of information, each field is described within this section.
| Field | Description |
|---|---|
| Resolution Status |
The result of the dispute. One of three values only: In Progress (still open with the bank), Successfully Defended (decided in your favour, funds retained), Settled (decided against you, funds returned to the cardholder) |
| Reason Code |
The card scheme's code for why the cardholder disputed the payment, exactly as the acquirer issued it. Use it when raising a query, as it is the value the bank recognises |
| Amount |
The value of the payment being disputed, in that row's own currency. This is the amount at risk, not including the fee |
| Disputed On |
The date the dispute was raised with the bank. The date range you choose on this report filters on this field, not on the resolution date |
| Charge Status |
Where the disputed amount sits in the settlement process - for example Settled, Settlement Pending, Imported (Pending Validation), Blocked. It tells you whether the money has moved yet. It is separate from Resolution Status, which tells you who won |
| Bank Account |
The bank account the dispute settles against, shown masked (sort code plus last four digits). This is where the money is taken from or returned to |
| Transaction ID |
The reference for the original payment the dispute relates to. Use it to find the sale in transaction reporting or on the original receipt |
| Resolution Date |
The date the dispute was closed. Blank while the dispute is still in progress - an open dispute never carries a resolution date |
| Dispute Charge |
The handling fee charged for processing the dispute. It is charged separately from the disputed Amount, and applies whichever way the dispute is decided |
| Reason |
A plain-English description of why the payment was disputed. Where no description is supplied, the Reason Code is shown here instead, so the two columns can read the same |