iServe Plus • Resolved Issues

Created 20 November 2025 • Updated 09 December 2025

Resolved Issues

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ID Description Version
651618 Potential route for double charge on FreedomPay when device is locked/screen off during processing payment 2.4.3
651661 FreedomPay device freezes if card is removed when screen is locked/powered off 2.4.3
651667 iServe incorrectly cancels payment if device is locked during payment flow on FreedomPay devices 2.4.3
651919 iServe app crashes after printing customer receipt on FreedomPay devices 2.4.3
651930 iServe app crashes after a successful payment when card removed and device locked simultaneously on FreedomPay devices 2.4.3
640185 INC0022065 - iserve offline account 2.4.2
640346 INC0022090 - Amex payment issue 2.4.2
641100 INC0022177 - AIO missing payment 2.4.2
642426 INC0022298 - all in one PED not allowing you to add to tables 2.4.2
643015 INC0022342 - 5% Service at O2 2.4.2
644026 INC0022401 - AIO issues since update - The Allergen choice is not displayed on Fillet 7oz 2.4.2
644027 INC0022397 - Problems following AIO update - 2. Unable to send Allergen portion Chocolate Torte 2.4.2
633632 INC0021501 - Wrong keyboard showing 2.4.2
631017 CWC_SC_SUB2 Does Not Match Till Or iOS 2.4.2
634769 Keypad displays instead of number pad while searching for a table 2.4.2
636630 Disabling Cash Payments on iServe Config Disables The Card Button 2.4.2
641475 Issuer description on DTR displays as CardPay instead of the actual issuer when unsent payment due to device restart is sent 2.4.2
641790 Closed Accounts can be seen repeatedly under PickupTable/Account on both dojo and F4 devices 2.4.2
643363 Incorrect default service charges 2.4.2
644930 Choice selection differs when Allergen portion is selected 2.4.2
645138 Incorrect choice display on AIO device when nested choices have different portion units 2.4.2
645331 Basket contents are lost when an offline account is picked up from Available tables screen 2.4.2
647396 Prevent double press on payment and tip buttons 2.4.2
648187 Remove Caching on Version Number 2.4.2
639162 INC0021897 - Dojo All in One Issue (corrupt accounts). 2.4.1
640014 INC0022040 - AIO Dojo/iServe devices issue - DOJO logged 2.4.1
640016 INC0021998 - iServe on Dojo pockets offline accounts issue 2.4.1
640017 INC0021993 - iServe app issue 2.4.1
640019 INC0021897 - Dojo All in One Issue 2.4.1
640304 INC0022081 - AIO Variances 2.4.1
640675 INC0022116 - Account Not Closing After Transaction 2.4.1
640831 INC0022126 - AIO Spirit Mixer issue 2.4.1
641016 INC0022156 - AIO - missing EFT payments 2.4.1
641090 INC0022175 - Payment issue 2.4.1
641154 INC0022182 - AIO Payment Issue 2.4.1
642028 INC0022265 - Tips reporting issue 2.4.1
642376 INC0022295 - All-in-one devices - some payments not syncing with the tills. 2.4.1
634660 Add Button Is Not Shown Until Text Entered 2.4.1
639581 All panels search results do not display the items in alphabetical order 2.4.1
641625 App is unresponsive when the device is back online 2.4.1
641919 Corrupt account kills ZCF repeatedly and iServe app on F4 device freezes with a continuous spinner of Creating Account 2.4.1
635773 Custom Card Payment For Zero Pounds 2.4.1
640552 Extra back arrow on payment screens on Dojo device 2.4.1
644040 Incorrect choice selections on products with nested choices and recipes 2.4.1
623526 Incorrect pricing for choice recipe when parent product has a different portion ratio than the choice itself 2.4.1
636483 iServe stops responding when trying to pick up a corrupt account 2.4.1
640133 Menu scrolls to top on every product pressed 2.4.1
634559 Modals Do Not Use Full Screen 2.4.1
640129 Offline accounts being shown to every user on available tables 2.4.1
643278 Panels do not refresh to scroll up after creating a new account 2.4.1
644323 Product with nested recipe has choice without standard price enabled 2.4.1
640243 Unable to Save account error after entering an invalid Loyalty Code 2.4.1
641042 User can take more payments when offline payment lines exist for the account (expected vs actual) 2.4.1
631331 INC0021356 - AIO devices not rendering choices when using portions 2.4.0
632366 INC0021469 - F4 Device stuck on sending payment 2.4.0
641027 INC0022157 – All in One variances 2.4.0

627499

 Multiple Quantity Choice Not Correct 2.4.0

627507

 User Not Informed That Product Has No Standard Price Until Sending (RN) 2.4.0

630697

 All panels search results do not display all items until a refresh 2.4.0

632151

 No prompt to accept/decline signature when user taps on home button on payment approved screen. 2.4.0

632152

 User cannot print receipts if Home button is pressed on payment approved screen 2.4.0

632153

 Payment cancelled when the card is not removed after processing a payment 2.4.0

632610

 Money Belt Alert appears on Payment Failures 2.4.0

633539

 Theme Update Triggers Pay Bill Modal 2.4.0

633616

 User Cannot Escape Settings 2.4.0

633637

 Expected vs Actual account error displays when a partial Cardpay payment is taken and user taps to create a new account 2.4.0

634645

 Recipe Is Not Complete 2.4.0

635064

 EFT payment through Dojo PED sometimes loses communication if PED is left idle during the processing of the payment, locking the account and PED after that 2.4.0

635755

 Partial Payment Issues For Open Price and Hire Fee Products Without A Table 2.4.0

635773

 Custom Card Payment For Zero Pounds 2.4.0

636165

 Unable to Save the Account when we capture the Flight barcode/number 2.4.0

636649

 Donations PAL Package Not In Effect Until After Theme Update 2.4.0

640350

 Upon cancelling a card payment and logging in back to the app, offline sync alert displays 2.4.0

640351

 App freezes after device is turned off and back on, after a successful payment transaction 2.4.0

641051

 Card issuer reading from previous payments 2.4.0

641105

 Split Bill button is disabled even when Table is assigned to an account 2.4.0
507748 App file sizes recently have doubled 2.3.0
557537 iZone tables still displayed on Left hand menu and Settings page , when the LiveRes tables integration is disabled on iServe Config portal 2.3.0
576988 Scanning for voucher looks to be trying a second time and displays an error even when voucher is already applied 2.3.0
593347 iZone Toast Messages Clog Screen When Enhanced Search Is Toggled 2.3.0
593712 Basket Should Be Displayed After Logging Into App After Creating Account On The Till 2.3.0
615408 Print X Receipt Again Makes User Select A Printer 2.3.0
620645 Previous value is getting retained in the set price modal for discounts and Open service charge . 2.3.0
621209 Incorrect pricing for product CWCRCRRCC with deeper level nested recipes 2.3.0
621944 Cancelling Card Pay May Show User Unhelpful Toast Message 2.3.0
622562 Account does not close when paying through Charge Ledger when signature printing is supressed 2.3.0
623675 Recipe without standard price is not greyed out 2.3.0
624083 Conflicting Printing Modals 2.3.0
624598 Changes Are Not Reflected Without Clearing Cache And Storage 2.3.0
624971 UI Issue With Double Digit Quantities In The Basket 2.3.0
626454 User Has To Select Table Twice In TOWF After Coming Back Online 2.3.0
626462 Choices And Messages Not Aligned 2.3.0
626628 Menu Does Not Update Back In Stock Choice Until User Signs Out And In Again 2.3.0
627500 User Cannot Access Choices 2.3.0
628247 User Cannot Add Any Items To The Basket After Declining Age Verification Prompt 2.3.0
628361 Network Diagnostics Screen Overlays The Settings Inside The Hamburger Menu 2.3.0
628745 Enter Button is hidden incase of incorrect Loyalty codes 2.3.0
629048 Automation :Money Belt alert is seen when the loyalty is applied 2.3.0
618107 Recipes Rye Test and Hashbrowns UI(outline) is not shown under choices on dojo 2.3.0
618450 Long Recipe Names With Low Stock Changes The Alignment Of The Price 2.3.0
630530 Instruction type items are greyed out under choice menu when not supposed to 2.3.0
631387 On failure payments , account gets closed on iServe 2.3.0
633181 Payment processing spinner freezes while attempting few trigger amounts using Dojo test card 2.3.0
634671 Normal EFT using a Dojo PED is broken leaving to multiple payments for the same account 2.3.0
631092 INC0021326 - Frankie & Benny's - Payment Failed, Processed on iServe (escalated issue) 2.3.0
631328 INC0021351 - AiO Payment issue - Rising Sun 2.3.0
631548 INC0021404 - AiO Payment issue in Guildford 2.3.0
631549 INC0021397 - AiO Payment Issue Reigate 2.3.0
631596 INC0021423 - CardPay Transaction Issue 2.3.0
632365 INC0021426 - Account not showing on Aztec 2.3.0
632367 INC0021487 - Payment not showing in basket after successful payment 2.3.0
618897 INC0020668 - AMEX cards not working in UAT 2.3.0
630003 INC0021232 - Payment issue offline 2.3.0
626884 INC0021042 - Variance reported 2.3.0
598396 Opening a deep nested choice/recipe does not behave correctly 2.2.5
612764 Account Mismatch Error When Going Offline Immediately After Card Payment 2.2.5
618113 The cover count modal gets hidden when the zone table toast messages and table only workflow is enabled 2.2.5
623036 Voucher Shows Incorrectly In The Basket 2.2.5
624238 Discount Not Sent On Cash Payment When Existing Basket Contains Sent Items 2.2.5
624577 Unable to Edit a MLCO choices with one selection made 2 levels deep 2.2.5
624783 Unable to Save account error after cancelling from a Loyalty reward screen 2.2.5
625351 Offline Account Stuck And Cannot Be Accessed On The Till Either 2.2.5
625431 Basket items can appear out of alignment 2.2.5
625767 Edit choice fully not working when Max set 2.2.5
603564 INC0019854 - Investigation for Staff discount not registering 2.2.4
609849 INC0020293 - Loyalty/voucher issue 2.2.4
609805 Theme update toast messages do not display when on PickUp accounts and Pay by Cash screens 2.2.4
612769 CLM error on trying to add a loyalty account with CLM 1.54 installed on site 2.2.4
614494 Merchant receipt never gets printed 2.2.4
615211 Theme update not updating the overpayment status of a payment method correctly 2.2.4
615274 Display Inconsistency In Amounts 2.2.4
615346 User Forced To Interact With The Age Verification Prompt Again To See The Previous Tab 2.2.4
615657 Dojo Large Prices Go Onto Next Line 2.2.4
617039 Message Need Improvement For Multi Line Products 2.2.4
618114 Account does not shows when we Pick Up Table/Account 2.2.4
620401 Search Oddities 2.2.4
620529 Table Required Message Selects Last Product In Basket 2.2.4
620537 Toast Does Not Specify Product Is Takeaway 2.2.4
620906 Discounts Are Misaligned In The Basket 2.2.4
620913 Entering Payment Card Wrong Way Round Causes A Long Wait 2.2.4
621137 Accounts List Does Not Update Until Toggling Between Offline Accounts 2.2.4
621764 Payment lines are not sent from offline account with multiple transactions 2.2.4
622744 Coming back online with an account that has sent account lines causes strange behaviour 2.2.4
623177 App becomes unresponsive after a declined swipe transaction on S1F4 2.2.4
623502 User cannot redeem the prize for an item 2.2.4
532103 Basket total is not correctly refreshing to include/exclude applied and edited open service charges 2.2.3
576136 Choice menu screen is partially displayed after adding a message to a choice recipe 2.2.3
602145 Enter Button Not Disabled When Trying To Make Overpayments On Ledger Payment 2.2.3
615483 Improvements To Exiting An All Panels Search 2.2.3
615631 User Left With An Offline Table Trapped On The Device 2.2.3
615882 Various Dojo Issues After A Failed Payment 2.2.3
615934 Modal doesnt open on Celery button 2.2.3
616753 Offline account gets created on F4 castle devices when the Cash drawer is set to TRUE and MONEY BELT session has been ended on Till 2.2.3
617053 Unsaved items are not getting added when we pickup an existing table 2.2.3
617169 Potential Mistap Causes Issues When Sending 2.2.3
617211 Payment modal appearing and account not getting closed when selecting sales ledger. 2.2.3
617301 Open Discount Appears To Multiply The Basket Total 2.2.3
617550 Sent account lines can be lost from an account 2.2.3
617643 Add button is disabled when trying to add the nested choices recipes 2.2.3
617736 Open Price And Hire Fee Do Not Prompt For Price And Instead Takes Open Discount Price 2.2.3
618585 Paid Off Account Not Closed OR Can Be Paid Off Multiple Times 2.2.3
621960 Products do not make it to the basket when the discounts are added. 2.2.3
622479 Swipe card not printing merchant receipt (FreedomPay) 2.2.3
574206 App crashes on trying to add a choice item after adding few other items 2.2.2
598143 Editing Product With Choices Takes User To Last Tab 2.2.2
598163 Portion sizes panel flicker for the products for which the panels should not appear 2.2.2
600146 Incorrect Error When No WiFi Is The Problem 2.2.2
601728 Two accounts gets created for the same when offline with TWOF enabled 2.2.2
601901 Copyright Shows 2024 instead of 2025 2.2.2
602075 User can See Some Of The Screen Behind When Selecting Ledger 2.2.2
602484 Multiple Accounts On A Table Are Not In Order 2.2.2
602499 User Can Enter The Flow To Create An Account On A Table That Has Reached The Maximum Splits 2.2.2
603622 User Cannot Assign Table And Cash Off 2.2.2
606685 Choosing To Pick Up A Table And Cancel Leaves User On The Last Panel Used 2.2.2
610687 FreedomPAy F4 Pro id not found payment issue 2.2.2
610901 App Remains On Payment Error Screen When Declining Signature 2.2.2
555089 Save & sign out with item that must be on table shows on pin screen 2.2.2
564835 Rows Are Not Tall Enough To Display Text Fully 2.2.2
612983 Search results for the same product Normal search and Enhanced search returns different 2.2.2
614929 User Cannot Access Account When Offline 2.2.2
615077 User Can Pay Off Account Multiple Times 2.2.2
615370 Send Items On An Account Not Moved To A Split Table 2.2.2
613401 Refresh issue when the account is closed it does not navigate to the Home Screen with All panels. 2.2.2
613799 Changes to features via iServe Config does not reflect on iServe 2.2.2
532103 Basket total is not correctly refreshing to include/exclude applied and edited open service charges 2.2.1
568777 Few products do not make it to the basket when added quickly 2.2.1
594256 User Cannot Add Products To A PSO Table 2.2.1
597115 Payments Modal Truncated At The Bottom 2.2.1
598071 Portion Is Not Disabled on RN iServe Correctly 2.2.1
599012 Choices Not Displaying In Correct Order 2.2.1
599511 Edited Recipes Shown In The Wrong Order 2.2.1
599764 Cannot Edit Choices for M1M3I1D11stRec From The Basket 2.2.1
599797 User Cannot Add Anything To The Basket 2.2.1
599993 Unable To Save Table Error Shown On Top Of Payments Modal 2.2.1
600669 iServe is not pulling the auto anded panel setting correctly 2.2.1
600998 No option for Edit Price on Hire Fee recipe when added to a Choice product 2.2.1
601728 Two accounts gets created for the samewhen offline with TWOF enabled 2.2.1
602212 Cannot log in after pairing when there is a role with no permissions 2.2.1
602398 Payment Approved Message Does Not Show Until After Removing Card 2.2.1
603622 User Cannot Assign Table And Cash Off 2.2.1
604226 When device is unpaired from Device manager, iServe should return to Available Terminals screen instead of Pairing screen 2.2.1
604914 React native iServe crashes tapping on Network Diagnostics when Liveres api status is 404 2.2.1
605993 F4 Pro printer not being recognised 2.2.1
606261 User can dismiss the printer modals without pressing done breaking the state 2.2.1
606293 Theme update date and time missing from left hand menu 2.2.1
606704 S1E2 fails to load the menu and loses User PIN after a theme update 2.2.1
607237 User redirected to unpaired login when unpaired 2.2.1
608223 Dojo Error printing undefined 2.2.1
608844 Sales Areas modal showing up after pairing 2.2.1
609685 Choice product reading wrong parent portion 2.2.1
609805 Theme update toast messages do not display when on PickUp accounts and Pay by Cash screens 2.2.1
609924 Add button not doing anything on press 2.2.1
609951 Back button can be pressed keeping lane busy 2.2.1
610141 Unable to enter Manual pairing code 2.2.1
610192 FP Module amounts greater than 1000 throw errors 2.2.1
614436 App crash on print again pressed 2.2.1
614923 User is navigated to unpaired login screen after upgrade from old version to upcoming prod version (2.2.1) 2.2.1
568779 Payment lines are not aligned correctly on the basket 2.2.0
570952 Missing to prompt to Set table when the first product is a Drink 2.2.0
572911 Assigning a table is still challenging 2.2.0
574198 App crashes after logging in and logging out 2.2.0
574204 Login screen displays with a Red banner though the device is not in offline mode 2.2.0
574205 Account modal does not close after a table is assigned on Tablet device 2.2.0
574207 Add Message prompt is not displaying and working correctly 2.2.0
575490 Amount discrepancies between basket and receipts 2.2.0
575787 App displays multiple screens on top of each other when previous actions have been cancelled 2.2.0
576123 Options modal does not display for the first product in basket sometimes 2.2.0
576600 App crashes on tapping Service Charge selection option 2.2.0
576657 PSO table display functionality is broken 2.2.0
577067 Gift Card payments are not working fine 2.2.0
577866 Dojo Screens not clearing on intent with dojo app 2.2.0
581862 Splitting a transaction that has an odd balance (£0.23) iServe charges an extra 1p due to rounding. 2.2.0
592958 WSOD After Unable To Sign In Prompt Shows 2.2.0
592966 User Not Redirected To Home Screen After Cashing Off Account 2.2.0
592976 App Crashed During Card Payment 2.2.0
593004 Panels Are Opened Showing A Random Start Point 2.2.0
593036 Product Messages In Basket Are Slightly Truncated 2.2.0
593091 WSOD After Applying Voucher 2.2.0
593146 Missing Menu Items 2.2.0
593346 User Cannot Go From Normal To All Panels Search 2.2.0
593358 Service Charges Are Only Shown After Sending or When Paying 2.2.0
593482 Icon For Number Of Items In Basket Truncated 2.2.0
593909 Max Allowed Is Null For Choice 2.2.0
594020 Cannot Take Card Payment Lane Is Busy 2.2.0
594077 Permissions Do Not Match The Till 2.2.0
594124 Choices All Show Configures As Non Sellable 2.2.0
594253 User Cannot Use Charge Ledger Payment 2.2.0
594407 App does not pass configuration loader on fresh install 2.2.0
595412 iOS and Android Do Not Match Totals When Splitting Bills 2.2.0
595723 Print modals flicker after coming back from dojo 2.2.0
596724 User can still enter locked panels 2.2.0
597104 Back button is appearing at the top left of the panels 2.2.0
597155 Search showing invalid panels and not navigating after panel selected 2.2.0
597900 Dismissed Auto Log Off Ignored And User Logged Off 2.2.0
598367 Rounding Error On Payment 2.2.0
598463 Confirm prompt is not appearing on Save Offline account 2.2.0
598622 Stock Levels Not Updating 2.2.0
599615 Button Name Discrepancy 2.2.0
600486 No prompt is displayed when unsaved items move from one account/table to another 2.2.0
601097 Products cannot be added when Offline 2.2.0
601274 Mansvc1 Added Randomly To Basket 2.2.0
602212 Cannot log in after pairing when there is a role with no permissions 2.2.0