Per Seat Ordering

Per seat ordering provides a valuable function on both point of sale terminals and iServe, allowing food and drink to be ordered for individual guests or for items to be shared across multiple seats. Products intended for all guests can also be quickly and easily added to the table.

During service, seat numbers can be displayed on printed tickets and on digital screens through Kitchen iQ. This enables the onsite team to clearly see which guest each item belongs to, avoiding the need to auction food at the table and helping to deliver a smoother guest experience.

At payment time, accounts are already split by seat. This means a guest can pay only for the items they personally ordered, or, if the group prefers to settle the bill together, the full table bill can be printed instead. Guests can also be grouped, allowing two or more seats to be combined into a single payment.

Setup

Head Office Site Master

Theme Settings

For a streamlined experience for per guest ordering the following buttons should be added to the root panel and always be visible so that they can be tapped at any during the ordering process.

Navigate to Theme Modelling → Themes → Theme Panel Designs

From the Button Picker | Functions | Ordering drag the following buttons on to the root panel
- Next Seat
- Seating Plan

Choose Correct Account from the Select Panel drop down
From the Button Picker | Other Lists | Corrections drag the Move Seat button on to the correction screen

For more detailed information on the contents of the button picker click here or managing button properties click here

Optional Configurations

Seat numbering (known as seat headers) can be enabled for selected printers, the order will be printed by seat.

Navigate to Theme Modelling → Site Setup → Devices

Right click on a Printer
Click Edit 'Printer Name'
Select Show Seat Headers to be enabled

Seat numbers can be displayed on panel view tickets in Kitchen iQ which can be useful on expo or serving screens.

Navigate to Configurations → "Select a Configuration → Channels

Select a view that is configured for Panel View
Select Show Seat Number

Setup

Site Master Site

Tables intended for per seat ordering must be configured to include seats.

Navigate to Theme Modelling → Site Table Plans

Select an existing Table Plan | click Design
Double click a table
From the seat planner add seats by double clicking the spaces around the table shape

For more detailed information on managing seats click here