Setup Steps

The following is a list of steps that must be followed to prepare a site to use the Dojo All in One solution. Your Zonal Account Representative will be responsible for ensuring all of the general onboarding steps are followed and completed.

Task	Additional Details
Account Manager: Pre-Install
Confirm Site	Account management to confirm the details of the site wanting to onboard with Dojo iServe Plus
Confirm if existing Dojo customer	Account manager to confirm if customer is already an existing Dojo customer. If not then the customer must onboard with Dojo.
Confirm if already using iServe	Account manager to confirm if the customer is using iServe. If not then the site will need to be configured to use iServe
Confirm site use at min Dojo PED
Confirm sites meet pre-req reqs for solution	If updates are required to any of the components listed, please contact your Zonal Account Manager to arrange a booked job to facilitate these updates
Zonal Help Centre: Pre-Install
Upgrade site Aztec if reqd (Min 3.26)	Upgrades to Aztec will be actioned via Change Request submitted to Zonal Support
Upgrade site ZCF if reqd (Min 4.45)	Upgrades to ZCF will be actioned via Change Request submitted to Zonal Support
Upgrade site .NET if reqd (Min Fwork 4.8)	Upgrades to .NET will be actioned via Change Request submitted to Zonal Support
Upgrade site iServe Site Config (Min 1.7)	Upgrades to iServe Config will be actioned via Change Request submitted to Zonal Support
Customer: Pre-Install
Enable MOA Devices	If an existing iServe site and complimenting iPads, additional MOA slots will need created at HO for the All in One iServes to pair to If you are a Data Bureau customer please email the Data Bureau specifying the number of MOA slots you need added to your site If you need assistance adding MOA devices to your venue, please contact your Zonal Account Manager for guidance
Account Manager: Pre-Install
Ensure valid auth pin in iServe config	Zonal Account Manager to check iServe Config pin is valid and has not expired. A new PIN and expiry date will be generated if needed ahead of install
Planned Work: Pre-Install
Ensure auth pin added to site level iServe config file	If a new auth pin is created in the iServe config app it must be updated on the site level iServe config file. If a new PIN is needed at site level, raise a booked job to have the config file updated
*Customer (or Data Bureau): Pre-Install**
Setup CardPay Payment method at Aztec HO*	If you manage your own data then follow steps listed to setup and apply new Payment Method. If DB customer, submit relevant request to DB to have Payment method created and applied
Add CardPay button to iServe theme*	If you manage your own data then follow steps listed to setup and apply new Payment Method. If DB customer, submit relevant request to DB to have Payment method created and applied
Confirm Aztec network is visible to Internet	Confirm that site intended for install meets networking requirements Provide WIFI SSID/Network name to Zonal Account Manager ready for installation
Confirm site have setup a ZCF user	In order to pair the Pocket devices site must setup or have access to a ZCF user login. If site are an existing iServe customer confirm they know this login. If they are unsure please create a new zcf user for the site to use on day of install.
Account Manager / Customer: Pre-Install
Confirm receipt of devices	Confirm receipt of devices on site ahead of any install.
Customer: Install
Customer connects device to Wifi	Once new devices have been connected to the relevant WIFI the customer should power on the device and follow the steps detailed in the Loading the iServe Plus App Section.
Enter Activation Key from Dojo or scan QR using the Dojo for Business app.
Install iServe Plus app	Entering the activation key will enroll the device on Dojos MDM and begin the process of installing iServe Plus on the Dojo Devices. Dojo are fully responsible for pushing iServe down to the Pocket device and assisting with pairing the device to Aztec
Pair iServe	Dojo Support will assist customer with pairing of device if required.
Confirm successful test transaction