iOrder Platform → Order Confirmation Email Markers
Created 06 July 2026 • Updated 21 July 2026
Order Confirmation Email Markers
Order confirmation email template support markers. A marker is placeholder text wrapped in dollar signs, such as $sitename$. When the email is sent, each marker is replaced with the real details for that order, so $sitename$ becomes the name of the venue.
Markers can be used in the header, order details (basket) and footer sections of the email. A smaller set can also be used in the subject line, listed under Subject line markers.
-
Some markers only appear when they apply. Markers such as $externaltransactionid$, $pickuptime$, $roomphrase$ and $roomnumber$ are only filled in when the order has that information. If you use one of these in a template and the order has no value for it, the placeholder text is left in the email. Only use these markers in templates meant for those order types.
-
If a marker is misspelled or uses different wording, it will not be recognised and the raw text will appear in the email.
Order Confirmation Email Markers Topics
Non-Order Mode Specific
These markers are filled in for every order, regardless of the order mode.
Venue and Sales Area details
| Marker |
What it shows |
Supported order modes |
| $sitename$
|
The name of the venue the order was placed at. |
All order modes |
| $salesareaname$
|
The name of the sales area within the venue, such as "Beer Garden" or "Restaurant". |
All order modes |
| $siteaddress1$
|
The first line of the venue's address. |
All order modes |
| $siteaddress2$
|
The second line of the venue's address. |
All order modes |
| $sitetown$
|
The town or city the venue is in. |
All order modes |
| $sitepostcode$
|
The venue's postcode. |
All order modes |
| $sitephone$
|
The venue's contact phone number. |
All order modes |
| $salesareaphone$
|
The contact phone number for the sales area, if one is set. |
All order modes |
Order and payment references
| Marker |
What it shows |
Supported order modes |
| $accountid$
|
iOrder Platform's order reference. |
All order modes |
| $accountNumber$
|
Aztec's Account Number. |
All order modes |
| $aztecAccountId$
|
Aztec's unique account identifier. |
All order modes |
| $braintreeTransactionId$
|
The payment reference for card payments taken through Braintree. |
All order modes |
| $externalTransactionId$
|
The payment reference for orders paid via an external payment provider. Only appears when the order was paid this way. |
All order modes |
| $paymenttype$
|
The name of the payment method used by the guest. Populated for Braintree orders or subject to the 3rd party integrator supporting this value. |
All order modes |
Guest information
| Marker |
What it shows |
Supported order modes |
| $useremailaddress$
|
The email address the guest used to place the order. |
All order modes |
Dates and times
| Marker |
What it shows |
Supported order modes |
| $orderdate$
|
The date the order was placed. |
All order modes |
| $ordertime$
|
The time the order was placed. |
All order modes |
Totals and tax
| Marker |
What it shows |
Supported order modes |
| $baskettotal$
|
The total amount for the order. |
All order modes |
| $basketTotalExcludingServiceCharges$
|
The order total with any service charges removed. |
All order modes |
| $tip$
|
The tip amount added to the order. |
All order modes |
| $grandtotal$
|
The final amount charged, being the order total plus any tip. |
All order modes |
| $vat$
|
The VAT rate applied, as a percentage. |
All order modes |
| $vatvalue$
|
The amount of VAT included in the total. |
All order modes |
| $vatnumber$
|
The venue's VAT registration number. |
All order modes |
| $inclusivetaxbreakdown$
|
A breakdown of taxes already included in the item prices, shown as rows in the order summary. |
All order modes |
| $exclusivetaxbreakdown$
|
A breakdown of any taxes and service charges added on top of the item prices, shown as rows in the order summary. |
All order modes |
Order contents and branding
| Marker |
What it shows |
Supported order modes |
| $products$
|
The full list of items ordered, including options, choices, promotions, vouchers and gift card redemptions. |
All order modes |
| $headerimage$
|
The header image configured for your emails. |
All order modes |
| $footerimage$
|
The footer image configured for your emails. |
All order modes |
Charge to Room
Charge to Room is a payment method rather than an order mode, so these markers can appear for any order mode. They only appear when the order was charged to a room.
| Marker |
What it shows |
Supported order modes |
| $roomPhrase$
|
The wording configured for Charge to Room orders, such as "Room" or "Cabin". |
All order modes |
| $roomNumber$
|
The room number the order is charged to. |
All order modes |
Order Mode Specific
These markers only work with, or only appear for, particular order modes. Only use them in templates meant for those order types.
Order & Pay and Pay My Bill
| Marker |
What it shows |
Supported order modes |
| $tablenumber$
|
The table number the order was placed against. |
Order & Pay, Pay My Bill |
Pay My Bill
| Marker |
What it shows |
Supported order modes |
| $paymentamount$
|
The amount paid in this payment, not including any tip. |
Pay My Bill |
| $paymentAmountRow$
|
A ready-made summary row labelled "Payment amount", showing the amount paid. |
Pay My Bill |
| $tipRow$
|
A ready-made summary row labelled "Tip", showing the tip added to this payment. |
Pay My Bill |
| $paymenttotal$ |
The total taken in this payment, being the payment amount plus any tip. |
Pay My Bill |
| $basketoutstanding$ |
The balance still owed on the bill after this payment has been applied. |
Pay My Bill |
| $basketoutstandingRow$ |
A ready-made summary row labelled "Payment remaining", showing the balance still owed. |
Pay My Bill |
| $payments$ |
A list of the payments already made against the bill. |
Pay My Bill |
Click & Collect and Delivery to Location
Pickup time
| Marker |
What it shows |
Supported order modes |
| $pickuptime$
|
The collection or serving time for a Click & Collect or Delivery to Location order. Only appears when a pickup time has been chosen. |
Click & Collect and Delivery to Location |
Additional order information
If the order mode is configured to collect additonal information for Click & Collect and Delivery to Location orders, such as a name, a location identifier, or a telephone number, those details can be shown using the markers below. Each field has a label (the question) and a value (what the guest entered). If a guest did not provide a value, it shows as "N/A".
| Marker |
What it shows |
Supported order modes |
| $delayedOrderField1Label$
|
The label for the first additional field. |
Click & Collect and Delivery to Location |
| $delayedOrderField1Value$
|
The guest's response for the first additional field. |
Click & Collect and Delivery to Location |
| $delayedOrderField2Label$
|
The label for the second additional field. |
Click & Collect and Delivery to Location |
| $delayedOrderField2Value$
|
The guest's response for the second additional field. |
Click & Collect and Delivery to Location |
Subject line markers
The subject line supports a smaller set of markers. Only the following will be replaced in the subject; other markers will not work there.
| Marker |
What it shows |
Supported order modes |
| $estatename$
|
The estate name as defined in iOrder Platform. |
All order modes |
| $accountnumber$
|
Aztec's account number. |
All order modes |
| $delayedOrderField1Label$
|
The label for the first additional field. |
Click & Collect and Delivery to Location |
| $delayedOrderField1Value$
|
The guest's response for the first additional field. |
Click & Collect and Delivery to Location |
| $delayedOrderField2Label$
|
The label for the second additional field. |
Click & Collect and Delivery to Location |
| $delayedOrderField2Value$
|
The guest's response for the second additional field. |
Click & Collect and Delivery to Location |